Refund Policy

Updated September 9, 2026

We accept return requests for both defective and non-defective merchandise, and we also accept exchanges. A request must be submitted within 30 days after delivery.

Eligible condition

For a non-defective return, including a change of mind, personal preference, or selection of the wrong item, the merchandise must be new, unused, in its original condition, and accompanied by its original packaging, tags, and included accessories. Damaged, defective, incorrect, incomplete, or materially misdescribed merchandise may also be reported for review.

How to request a return or exchange

Send the order number, checkout email, and a clear explanation of the request. For damage, defects, incorrect items, or missing parts, include photographs or video of the merchandise and packaging. Do not mail anything back before authorization. Approved returns are sent by mail. A free return label is included in the package, and no restocking fee is charged.

Exchanges and refunds

Exchanges depend on current inventory. After an approved return is reviewed, the refund is processed to the original payment method within 10 days. A bank or payment provider may require additional time before the credit appears.

Email: lucas567rouge@gmail.com
Mailing address: 1104 Ramona St, Anchorage, AK, 99515, United States
Phone: 810-570-2191